Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

What information do we collect?

We may collect, store and use the following information:

1.1 Information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, operating system, referral source, length of visit, page views and website navigation.

1.2 Information relating to any transactions carried out on this website, including information relating to any purchases you make of our goods or services. 1.3 Information that you provide when setting up an account with us.

1.4 Information that you provide for the purpose of subscribing to our email notifications and newsletter.


Using your personal information

We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

We may use your personal information to:

2.1 Send marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology. You can opt out of receiving these communications at any time.

2.2 Provide third parties with statistical information about our users – but this information will not be used to identify any individual user.

2.3 Deal with enquiries and complaints made by or about you relating to the website.

2.4 Keep the website secure and prevent fraud.

2.5 Verify compliance with the terms and conditions governing the use of the website.

2.6 Share information with our payment service provider PayPal to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can review PayPal’s privacy policy at



We may disclose your personal information to employees, suppliers or subcontractors in so far as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

3.1 To the extent that we are required to do so by law.

3.2 In connection with any ongoing or prospective legal proceedings.

3.3 In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

3.4 To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.

3.5 To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.


Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password and firewall protected servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password except when you log in to the website.


Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.


Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:

4.1 The supply of appropriate evidence of your identity such as a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address (to be dated within the last 3 months).

We may withhold such personal information to the extent permitted by law.


Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.


Updating your information

Please let us know if the personal information which we hold about you needs to be corrected or updated.


Contact us

If you have any questions about this privacy policy or our treatment of your personal information, please e-mail [email protected] or write to Smoke Genie Ltd, 4 Ottoline Drive, Troon, KA10 7AW.

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